Aromie Return & Exchange Policy

We want you to feel confident shopping with Aromie. If an eligible item isn’t right for you, you may request a return in accordance with the policy below.

Return Eligibility

Eligible online purchases may be returned within 7 calendar days of the confirmed delivery date.

Customers must contact Aromie within 3 calendar days of delivery to request a return.

Once the return is approved, the item must be shipped back within 7 calendar days of the confirmed delivery date.

Returns requested or shipped outside these timeframes may not be accepted.

How to Request a Return

Submit your return request through your Aromie customer account or email care@aromie.store.

Please include:

• Your order number
• The item you would like to return
• The reason for the return

Please wait for approval and return instructions before shipping the item.

Items returned without prior authorization may not be accepted.

Return Conditions

To qualify for a return, the item must be:

• Unworn and unused, except for a reasonable try-on
• Unwashed and unaltered
• Free from stains, odours, makeup, deodorant marks, pet hair or other signs of use
• Returned with all original tags, accessories and packaging intact
• In the same condition in which it was received

Aromie reserves the right to refuse a returned item that does not meet these conditions.

Return Shipping

Customers are responsible for return-shipping costs for regular returns, including returns related to size, fit, colour preference, change of mind or not liking the item.

We recommend using a trackable shipping service and keeping the tracking information until the return has been completed.

Aromie is not responsible for returned parcels that are lost, delayed or damaged while being shipped back by the customer.

Original standard-shipping charges, express-shipping charges and return-shipping costs are non-refundable.

Store Credit for Regular Returns

Once the returned item is received, Aromie will inspect it and notify the customer whether the return has been approved.

Approved regular returns for reasons such as size, fit, colour preference, change of mind or not liking the item will be issued as Aromie store credit only.

Refunds to the original payment method are not provided for regular returns.

Store credit will be based on the amount actually paid for the returned item after any discounts.

Approved store credit will be sent to the email address associated with the order.

Store credit:

• May be used toward a future Aromie purchase
• Cannot be exchanged for cash
• Cannot be transferred to another customer
• Cannot be used to purchase gift cards or additional store-credit codes

Exchanges

Aromie cannot guarantee direct exchanges because sizes and styles may sell out.

If you need a different size or style, please request a return. Once the return is approved and processed, your store credit can be used toward another available item.

Incorrect, Damaged or Defective Items

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged or defective item, contact care@aromie.store on the same calendar day the order is delivered.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the item, packaging and reported issue

Please do not return the item before receiving instructions from Aromie.

If Aromie confirms that an incorrect item was sent or an item arrived damaged or defective, Aromie will provide an appropriate resolution. Depending on the circumstances and applicable consumer-protection laws, this may include a replacement, repair, store credit or refund to the original payment method.

In-Store Purchases & Try-On Items

Items purchased during an in-store visit after the customer has had the opportunity to inspect or try on the item are final sale.

These items are not eligible for return, exchange, refund or store credit for reasons including size, fit, colour preference, change of mind or not liking the item.

This does not limit any rights or remedies available under applicable consumer-protection laws, including where an item is incorrect, damaged or defective.

Final-Sale Items

Items clearly marked “Final Sale” at the time of purchase are not eligible for return, exchange, refund or store credit, except where required by applicable law.

Items altered or stitched at the customer's request are also final sale and cannot be returned or exchanged, except where required by applicable law.

Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

This is a better setup for Aromie: 7-day return window, 3 days to notify, customer pays return shipping, regular returns receive store credit, no restocking fee. It protects the business without making the policy unnecessarily hostile to first-time online customers.