Refund policy

Return Eligibility

Eligible items may be returned within seven calendar days of the confirmed delivery date. However, customers must notify Aromie of their intention to return the item on the same calendar day the order is delivered.

A return request submitted after the delivery date may be refused.

Requesting a Return

Customers must submit a return request through their Aromie customer account or email care@aromie.store on the same calendar day the order is delivered.

The request must include the order number, the name of the item being returned and the reason for the return.

Submitting a request does not automatically guarantee approval. Customers must wait for Aromie’s approval and return instructions before sending the item.

Once approved, the return must be shipped within seven calendar days of the confirmed delivery date. Returns sent without prior approval or after the return deadline may be refused and returned to the customer at the customer’s expense.

Once the returned item is received, Aromie will inspect it and notify the customer whether the return has been approved.

Approved regular returns for reasons such as incorrect size, fit concerns, colour preference, change of mind or not liking the item will be issued as Aromie store credit only. Refunds to the original payment method will not be provided for regular returns.

Store credit will be calculated using the amount actually paid for the item after discounts. Original standard shipping charges, express-shipping charges and return-shipping costs are non-refundable and will not be included in the store credit.

Approved store credit will be sent to the email address associated with the order. Store credit may be used toward a future Aromie purchase. It cannot be exchanged for cash, transferred to another customer or used to purchase gift cards or additional store-credit codes.

Incorrect, Damaged or Defective Items

Customers must inspect their order immediately after delivery.

Any incorrect, damaged or defective item must be reported on the same calendar day the order is delivered by emailing care@aromie.store.

The email must include the order number, a description of the issue and clear photographs or video showing the item, packaging and reported issue.

Customers must not return an incorrect, damaged or defective item before receiving instructions from Aromie.

When Aromie confirms that it sent an incorrect item or that an item arrived damaged or defective, Aromie will provide an appropriate resolution. Depending on the circumstances and applicable consumer-protection laws, this may include a replacement, repair, store credit or refund to the original payment method.

The 10% restocking fee will not apply when Aromie confirms that an item was incorrect, damaged or defective.

Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.